How to use the new eHospital computers - accessing applications

Migrating your profile before new computers can be installed | Accessing your profile once it's been migrated  | Logging in & out | Forgotten log in passwordAccessing HISS | Accessing all other clinical & administrative apps | Single Sign OnAccessing Office 2010 | Assistance

Migrating your 'profile' before your new eHospital computer can be installed

To prepare for the rollout and installation of the new eHospital computers you must migrate your ‘profile’ from your current Trust computer – ideally one week before the new eHospital computers are installed in your work area.

Because your profile contains:

  • information stored in My Documents and files saved on the computer Desktop
  • websites that you have stored as internet 'favourites‘
  • personalised settings/customisations that you use for specific applications.

Your migrated profile will be saved in a temporary storage area so you can access and save information, favourites, customised settings onto your new eHospital computer.

Click on the link below for instructions on how you migrate your profile:

How to log in and log off of the new eHospital computers

The new eHospital computers can be used by any member of staff to access Microsoft Office 2010 (Word, Excel, Outlook, PowerPoint) and clinical and administrative applications. 

How to log on to the new computers

Enter your username and password (same as you currently use for any other computer). The new Windows 7 desktop will appear once you’ve logged on. 

Please do not reset your computer password as it can take up to four hours for this process to complete. If, however, you have forgotten your password: click here

How to log off of the new computers 

When you leave the computer, you must close any open applications and log off – press the ctrl alt del buttons together then select Log Off

New! Computer security screen and automatic computer 'lock'

For security reasons, if you don’t touch the keyboard or mouse for a couple of minutes the screen will begin to fade - press a key/move the mouse to return to your work.  If you don’t touch the keyboard or mouse for some minutes the computer will automatically lock - enter your password to continue working.

If someone else is logged on you can press SHIFT and F11 to display the login screen, and then type in your own username and password to gain access to the computer.  If you are moving away from the computer you should either log out or lock the computer by pressing SHIFT F11.

Please remember - never share your username and password with any of your colleagues.

How to access HISS

On the new eHospital computers HISS is hosted in the Trust’s secure server cloud, meaning you access it via the Citrix Receiver on the new computers – here’s how…

  1. Click on the windows icon (Start button) that appears at the bottom far left of the taskbar on the Desktop, click on All Programs then click on Citrix Receiver.


  2. The Citrix Receiver window will open, single click on the HISS icon and use the application as normal.
    (If the HISS icon isn’t visible, click on the + on the Citrix Receiver screen, click All Applicationsthen click HISS Abrooke.

    Note: the first time you access HISS through the Citrix Receiver it can take up to 40 seconds to load. Please be patient, do not click the icon again or you will start multiple sessions. Subsequent sessions will only take a couple of seconds to load.

How to access all other clinical and administrative applications

Core applications: PACS, MEDITECH, TheatreMan, Jonah, JCIS, e-MR, RealTime, WebOCS, Ascribe, Tx (Transplant), MAPS, BNF, Pharm Tracker, OP Coding, Rotawatch, Choose & Book, JCIS, Children's BNF, RealTime, e-MR, PACS, Web OCS
(note: the majority of these applications will be replaced by the eHospital electronic patient record when it goes live in October 2014).

There are a few ways of accessing applications…

  1. Double-click the application icon on the Desktop screen.


  2. If there isn’t  an icon on the Desktop screen, click on the windows icon (Start button) that appears at the bottom far left of the taskbar on the Desktop screen, click on All Programs then click on the application you require.


  3. Access core applications via the Connect Portal by clicking on the Internet Explorer icon on the taskbar of the Desktop screen – the Connect Portal will appear (it is set as the default webpage).

Single sign-on for clinical & administrative applications (Imprivata OneSign)

If you use many applications that require you to log on when you use it, OneSign “learns” your passwords so that you only have to log on once to provide faster access to the applications you need to do your job.

The applications that use OneSign are: HISS, DIAMOND, WebOCS, EMR, JCIS, PACS, TheatreMan, RealTime, Protos(Express)

The first time you login to one of these applications OneSign will learn your password and let you know whether this has been done successfully. This means you will never have to enter that application password again.

If you right-click on the ‘OneSign’ icon on the Task Bar and choose Manage Passwords – you can check the applications that OneSign has already learned the password for.  

How to access Microsoft Office 2010
(Word, Excel, Outlook, PowerPoint)

Click on the Windows icon (Start button) that appears at the bottom far left of the taskbar on the Desktop, click on All Programs. Word, Excel, Outlook etc can be found in the Microsoft Office folder.

For ‘how to’ guides and handy tips on how to use Office 2010 applications visit Desktop Mentor (note: Desktop Mentor is only accessible if you are connected to the Trust’s network).

Further assistance

For queries on how to use Office 2010 applications please see Desktop Mentor

For technical issues please call the IT Service Desk (ext 2757).