Please do not change your computer password

With new eHospital computers being rolled out across the Trust (clinical areas initially), it is imperative that you do not change your computer password until the rollout of all the new computers has been completed.

Why? It will take until the end of September to roll out all of the new computers across the Trust so over the next few months there will be new and exisiting computers sitting temporarily side-by-side in some areas. If you try and change your computer password this can take up to four hours due to synchronisation that needs to take place between exisiting and new computers. This means you won't be able to log on to a new eHospital computer during this period of time.

What to do if you can't remember your password

If you have forgotten your computer password because, for example you have been away for the Trust for a period of time, you can reset your password without having to call the IT Service Desk. Follow these steps...

Using an existing/old computer

You can reset your password in one of three ways (but this process will take a minimum of 20 minutes and up to 4 hours to complete due to the syncronisation between old and new computers)

  1. Press CTRL ALT DEL keys together and choose Change password.
    or
  2. Click on the Help me log in link from the logon screen (see picture opposite) and select Reset password then log in - then follow the instructions that appear on the screen.
    or
  3. Go to a computer that is already logged in, open up internet explorer and type in the web link to OneSign self-service: https://impplive.net.addenbrookes.nhs.uk/sso/passwordhelp - the follow set of instructions will then appear for you to follow:
  • Select Reset your primary authentication password.
  • You will then be asked to complete three security questions - you must answer these correctly before clicking Next (note: you must have previously registered your security questions/answers in order to reset your own password - you may have done this if you regularly log in to one or more clinical applications).
  • At the next screen, enter a new password, then enter it again to confirm it.
  • A confirmation screen will then appear to say that your password has now been changed.
  • You will then need to go back to your computer and log in as normal using the new password that you have just created (note - you may not be able to do this straight away as it can take up to four hours for the process to complete).

Using a new eHospital computer

  1. You can only reset your password a password on a new eHospital computer by going to the web link to OneSign self-service. Using a computer that is already logged in, open up internet explorer and type in: https://impplive.net.addenbrookes.nhs.uk/sso/passwordhelp - the follow set of instructions will then appear for you to follow:
  • Select Reset your primary authentication password.
  • You will then be asked to complete three security questions - you must answer these correctly before clicking Next (note: you must have previously registered your security questions/answers in order to reset your own password - you may have done this if you regularly log in to one or more clinical applications).
  • At the next screen, enter a new password, then enter it again to confirm it.
  • A confirmation screen will then appear to say that your password has now been changed.
  • You will then need to go back to your computer and log in as normal using the new password that you have just created (note - you may not be able to do this straight away as it can take up to four hours for the process to complete). 

Further assistance

If you have any problems please contact the IT Service Desk x2757